R&A Method


Interaction with the customer must be guaranteed along the whole product life-cycle, from the first contact until end of cell’s life. The aim is ensuring the highest performance of the installation but of our organization as well.

1. Initial customer contact

  • Understand the needs and knowledge of the customer’s current machining, sanding, polishing processes and parts
  • First project specifications approach
  • Collecting of sample parts

2. Preliminary study

  • Analysis and valuation of valid technological alternatives
  • Test on sample parts
  • Initial definitions of process and machine
Polishing and grinding robot quotation

3. Customer pre-sales sessions

  • Presentation and valuation of preliminary proposals with customer’s staff
  • Final project specifications and goals
Customer pre-sales meetings

4. Binding quotation

  • Detailed preparation of the offer (technical and commercial aspects)
  • Presentation to the customer; study, negotiation and agreement
Binding quotation

5. Engineering

  • Mechanical, electronic and electrical design of machine and components: 3D CAD and finite elements analysis when needed
  • Software development
  • Edition of technical documentation
Grinding robot electric diagram

6. Purchasing & Procurement

  • Acquisition of equipment and components
  • Check and quality control of supplies

7. Machine assembly and approval

  • Assembly and integration of mechanical, electronical and electrical components and equipment
  • Final software development and integration
  • Internal validation tests

8. Factory Acceptance Test

  • Preliminary commissioning of the cell as per the customer acceptance protocol
  • First training session
  • Determination and execution of corrections / modifications when needed

9. Machine expedition

  • Disassembling of main components
  • Packaging and preparation for transportation
  • Machine shipment

10. Site Acceptance Test

  • Assembly and commissioning of the cell in customer’s premises
  • Machine operator’s training

11. Customer service

  • Remote diagnosis via teleservice under customer’s permission
  • Corrective maintenance: spare parts shipment, on-site technical service
  • Machine’s performance follow-up
Remote customer technical service

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