R&A Method
A PROVEN PERFORMANCE IN
ROBOTICS AND AUTOMATION
ROBOTICS AND AUTOMATION
Interaction with the customer must be guaranteed along the whole product life-cycle, from the first contact until end of cell’s life. The aim is ensuring the highest performance of the installation but of our organization as well.
1. Initial customer contact
- Understand the needs and knowledge of the customer’s current machining, sanding, polishing processes and parts
- First project specifications approach
- Collecting of sample parts
2. Preliminary study
- Analysis and valuation of valid technological alternatives
- Test on sample parts
- Initial definitions of process and machine
3. Customer pre-sales sessions
- Presentation and valuation of preliminary proposals with customer’s staff
- Final project specifications and goals
4. Binding quotation
- Detailed preparation of the offer (technical and commercial aspects)
- Presentation to the customer; study, negotiation and agreement
5. Engineering
- Mechanical, electronic and electrical design of machine and components: 3D CAD and finite elements analysis when needed
- Software development
- Edition of technical documentation
6. Purchasing & Procurement
- Acquisition of equipment and components
- Check and quality control of supplies
7. Machine assembly and approval
- Assembly and integration of mechanical, electronical and electrical components and equipment
- Final software development and integration
- Internal validation tests
8. Factory Acceptance Test
- Preliminary commissioning of the cell as per the customer acceptance protocol
- First training session
- Determination and execution of corrections / modifications when needed
9. Machine expedition
- Disassembling of main components
- Packaging and preparation for transportation
- Machine shipment
10. Site Acceptance Test
- Assembly and commissioning of the cell in customer’s premises
- Machine operator’s training
11. Customer service
- Remote diagnosis via teleservice under customer’s permission
- Corrective maintenance: spare parts shipment, on-site technical service
- Machine’s performance follow-up
